Nuclues plus bricked


Roon forced an update of my nucleus plus and its now bricked. Anyone else run into this issue?

monkeyade

To be honest I'm more than annoyed right now, it's been over a week since the case was acknowledged by Roon technical support and still nothing from them.

tcutter-

I've interacted with Roon the company re: warranty support and service.

When it works I can't argue it's a great product 

BUT their support model is terrible and as a company they are far from customer friendly 

Both reasons after 5 yrs of use I dumped them and moved on

No going to lie, if I end up replacing the 2.6K brick I'll be dropping Roon subscription as well.

That's what I did

I had issues with my Nucleus + that clearly were an issue with their OS and Nucleus.

I try and be a fair and reasonable person. I'm not looking to get away with anything.

Their response and position on the issue was deplorable.

I barely came away with "we're sorry sir"

This came after months of try