That's what I did
I had issues with my Nucleus + that clearly were an issue with their OS and Nucleus.
I try and be a fair and reasonable person. I'm not looking to get away with anything.
Their response and position on the issue was deplorable.
I barely came away with "we're sorry sir"
This came after months of trying to work with their atrocious support model (post your problem and keep fingers crossed that someone responds in under 10 days)
After being left with a product that wouldn't work for me & a company they could care less I bought an Innuos Pulsar and with the Sense App I've never looked back. It's wonderful
I'll say again...if Room works for you and has no issues then it's a great product. If it doesn't then good luck