I am happy with Nuforce's policy. I am happy that the market is 'buyer beware' unless there have been misrepresentations. I am happy with the Nuforce amps I have and I am upgrading to some new Nuforce amps.
I also appreciate that it is tough being a new guy where you have to pay the bills by selling what you've got, rather than wait till the next round of R&D is spent.
I can understand all that.
Just remember the customer is always right about how he feels about a firm, product or service. He may not be right about the facts, and he may not be listening to you when you tell him the facts, but he is the one that is right, because his decision to buy from you is based on his views, not the vendor's. And he is always right about how he feels.
There is no doubt that Nuforce's teething problems have impacted how customers feel about buying a Nuforce amp. The justifications or rationalisations from Nuforce or its dealers don't change any of that much at all. The upfront nature of Jason at forums here can change things, and I hope already is.
Some of us just need to put it down to experience that a new product from a previously unheard of firm is not likely to have a fully-developed product at its first outing. There are no rules that say they must have a fully developed product either.
Some of us just need to listen to the voice of the customer and understand that the emotions behind the words are driven by real (and always right) feelings about the product or service experience or about the pride, or otherwise, of ownership. And the fact that you know the expressed facts are wrong doesn't change that.
For all the positives about the intrinsic product, the perceived failings are real because customers feel them. That's just the way it is, and if you don't accept it, you may not deserve to have customers. Of course those dopey customers are wrong about how it really happened - you only have to be in business to know that will always be the case. But the only reality that matters is how it occurs to your customers. Be thankful your customers still use your amps, upgrade them and are still interested enough to let you know what they are feeling on this and other forums.
I also appreciate that it is tough being a new guy where you have to pay the bills by selling what you've got, rather than wait till the next round of R&D is spent.
I can understand all that.
Just remember the customer is always right about how he feels about a firm, product or service. He may not be right about the facts, and he may not be listening to you when you tell him the facts, but he is the one that is right, because his decision to buy from you is based on his views, not the vendor's. And he is always right about how he feels.
There is no doubt that Nuforce's teething problems have impacted how customers feel about buying a Nuforce amp. The justifications or rationalisations from Nuforce or its dealers don't change any of that much at all. The upfront nature of Jason at forums here can change things, and I hope already is.
Some of us just need to put it down to experience that a new product from a previously unheard of firm is not likely to have a fully-developed product at its first outing. There are no rules that say they must have a fully developed product either.
Some of us just need to listen to the voice of the customer and understand that the emotions behind the words are driven by real (and always right) feelings about the product or service experience or about the pride, or otherwise, of ownership. And the fact that you know the expressed facts are wrong doesn't change that.
For all the positives about the intrinsic product, the perceived failings are real because customers feel them. That's just the way it is, and if you don't accept it, you may not deserve to have customers. Of course those dopey customers are wrong about how it really happened - you only have to be in business to know that will always be the case. But the only reality that matters is how it occurs to your customers. Be thankful your customers still use your amps, upgrade them and are still interested enough to let you know what they are feeling on this and other forums.