Policy changes at The Music Room TMR Audio


TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

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They are a great company to deal with, both for buying and consigning equipment.  If you have questions, their customer service is very good as well.

I have purchased twice from TMR.   The first was a trade in toward an Aurender N200.  Out of pocket cost was low and they made it super easy

They were closing out the excellent little Cyrus i7XR and I am in the process of assembling a bedroom system.  I got a killer deal and it was exactly what I was looking for .  I think its a 60 return window on new gear .  I love this little amp, it was a no brainer for me at that price.   It arrived 4 days later.   TMR is great to deal with in my experience 

 

 

So...I'm not impressed by their policy changes. I've found their prices to be sky high in general and their "CPO" warranty a flimsy gimmick. I'd expect a true "CPO" warranty on a 5k used piece of audio gear to be one year - not thirty days, or now, the 45 days they offer. It's ridiculously short. I also find charing a 5% restocking fee to "offset" their "CPO" warranty an insult. Offer a a true benefit that offsets the higher than market prices they charge and at minimum they can rationalize their pricing methodologies. As it is, they charge top dollar and the CPO warranty, due to its ridiculously short duration, only covers an immediate catastrophic problem. 

I’ve purchased probably 80% of my current setup through them and think they are great.  Make them an offer and they will usually get you a good deal  

Keep in mind that when you return something, you pay the return shipping. Seems fair, but you should be aware of that.

5% barely covers their credit card transaction fees (and may not cover them completely depending on the credit card used), let alone their other costs associated with handling a return.