One can easily see that this support model is very different for large public companies with strict product plans and clear cut departments that operate the business vs small engineer owned private companies that pursue new ideas and build what might look risky to the large corporation.
The different responses in this thread make sense with different scales of business. What amazes me is the level of intelligence expressed in this thread - starting all the way back to a baseline of Kenjit all the way to engineers and operators of consumer audio businesses. An excellent discussion overall that should help users understand that engineering and science drive most audio innovation and the day of the freewheeling entrepreneur who just experiments in his garage are over. Bullshit may still sell but not for long.