PSVANE Discussion & Impressions Thread

@no_regrets

Understood. I suggest you contact the dealer for a replacement. This issue might be caused by internal component loosening during long-distance shipping and multiple handlings.

Please rest assured, our Acme series has been sold for many years and has never caused any equipment damage.

@alightronics

When you say... "This issue might be caused by internal component loosening during long-distance shipping and multiple handlings."

I find that to be a very plausible explanation of what may have happened to the tube in question.

I went onto the AliExpress website and was looking all over the site for how I could initiate contact with them to discuss the noise issue that I'm having - with one tube of the matched pair of 845 Acme tubes that I had ordered.  I couldn't for the life of me find how I can contact them.  

Then a pop-up appeared asking to do a live chat and that they are there to help me. I clicked on it and had a long back and forth discussion with them where I explained the noise issue that happens upon start up, etc.  They arranged for a return shipping label and said that I could return the tubes and that after their inspection my money would be refunded.  I explained to the "chat person" that I simply wanted a replacement matched pair that actually works without defect, to be sent to me and that I did not want a refund.  They then responded that I needed to contact the seller!  I said that I thought this whole time I was communicating with the seller (AliExpress).  They said no, we are just a  "chat service" assisting the merchant!

I still do not know how to contact AliExpress!  I guess I will have to just return the tubes via the return label provided; hope and pray I actually get my money refunded.  I only say this because the return label receiving address is in Beverly, New Jersey USA.  I thought AliExpress was in China? Along with the simple fact that I was not able to actually talk with anyone from AliExpress.

I will have to think long and hard to decide if I want to take another chance on ordering these again.

Although, I will say that these tubes sounded amazing in my amplifier and I was thrilled by that!  So much so, that I was actually contemplating ordering a second matched pair for back up. However, the stress and anxiety of trying to return them and not being able to communicate with the seller is very frustrating to me and I'm not sure if it is worth it to me at the moment.

I guess I will wait and see if I actually receive my refund and then make my decision at that point.

Best wishes,

Don aka No_regrets

@no_regrets

Hi Don,

May I ask which store you purchased from on AliExpress? AliExpress collects a deposit from sellers, so it is likely that you will receive an automatic refund once the seller receives the returned item.

If you are located in the United States, we would recommend purchasing from our store on Amazon in the future.

Kind regards

@alightronics

Hello,

I had thought that AliExpress was the store that I had purchase the tubes from. Looking at the box they were shipped in, I see a very small label that says the following...

Shenzhen Dingwan Electronics Co.

405 Building A No.95-INanlian Community Botanical Garden Road Longgang Strc

Shenzhen City, Guangdong Province, China.

However, the address on the return shipping label is address to:

Cititrans - A

801 Bridgeboro Road Building 4

Beverly, NJ 08010-1762

Best wishes,

Don

Looking at my PayPal invoice it says...

Merchant
ALIPAY US, INC.

I have to admit, this is all very confusing to me.  

When I had ordered the tubes, I don't believe that I had seen them available on Amazon at that time.

However, I do see that they are listed for sale now on Amazon being sold via Salience Hi-Fi Audio for a higher price and with only a 12 month warranty and a return window of only 30 days.

Whomever I bought my tubes from says a warranty of 2 years with a return window of 90 days and the cost was less than on Amazon.

I did just now receive an automated email from AliExpress that they are awaiting my return shipment though.  On the invoice it says GD-PARTS Audio Store.

So, I have no idea who I bought these tubes from...

Did I buy them from....

1.  Shenzhen Dingwan Electronics Co

2.  Cititrans - A

3.  AliExpress

4.  GD-PARTS Audio Store

I'm embarrassed to say that I really do not have a clue.

Best wishes,

Don