PSVANE Discussion & Impressions Thread

@no_regrets

Hi Don,

May I ask which store you purchased from on AliExpress? AliExpress collects a deposit from sellers, so it is likely that you will receive an automatic refund once the seller receives the returned item.

If you are located in the United States, we would recommend purchasing from our store on Amazon in the future.

Kind regards

@alightronics

Hello,

I had thought that AliExpress was the store that I had purchase the tubes from. Looking at the box they were shipped in, I see a very small label that says the following...

Shenzhen Dingwan Electronics Co.

405 Building A No.95-INanlian Community Botanical Garden Road Longgang Strc

Shenzhen City, Guangdong Province, China.

However, the address on the return shipping label is address to:

Cititrans - A

801 Bridgeboro Road Building 4

Beverly, NJ 08010-1762

Best wishes,

Don

Looking at my PayPal invoice it says...

Merchant
ALIPAY US, INC.

I have to admit, this is all very confusing to me.  

When I had ordered the tubes, I don't believe that I had seen them available on Amazon at that time.

However, I do see that they are listed for sale now on Amazon being sold via Salience Hi-Fi Audio for a higher price and with only a 12 month warranty and a return window of only 30 days.

Whomever I bought my tubes from says a warranty of 2 years with a return window of 90 days and the cost was less than on Amazon.

I did just now receive an automated email from AliExpress that they are awaiting my return shipment though.  On the invoice it says GD-PARTS Audio Store.

So, I have no idea who I bought these tubes from...

Did I buy them from....

1.  Shenzhen Dingwan Electronics Co

2.  Cititrans - A

3.  AliExpress

4.  GD-PARTS Audio Store

I'm embarrassed to say that I really do not have a clue.

Best wishes,

Don

@no_regrets

Hi Don,

Based on the information you provided, the seller should be GD-PARTS Audio Store. As for the purchasing channels, you can choose the one you think offers the best price. All Acme series products currently sold on the market are genuine.

If you do not receive a refund after some time, please contact us. We will investigate and resolve the issue for you.

We are very sorry for the inconvenience caused to you.

@alightronics

Thank you for your correspondence with me via this forum and giving me assurance that I will at least receive a refund, one way or another.

I will be shipping these tubes back this morning, using the return shipping label that was provided.

I hope all goes well... if so, I may give them another chance and try to order another matched pair as I did really love the sound of these tubes.  I just really wish that they didn't arrive defective, because now I am nervous about having to go thru this all over again.  

Either way, I will report back with a follow up and let you know if the refund was received or not.

Thank you and best wishes,

Don