2. misc-audio
  3. 160869-112781

Purchase breaks well within 30 days

Hi,

I purchased a $3750 dac used from a member and within a few weeks one of the two channels stopped working inexplicably.

The dac is under warranty but because the authorized repair shop recommends the entire dac board to be replaced it may take 4-6 month to get the part as the manufacturer is way behind because of covid and has limited capacity to manufacture things.  At minimum will be 3 months.

I would think
If repair estimated to be free and within 60 days or so the buyer should just be patient and not ask for refund.

But if a very lengthy repair timeline I am of the mind that a refund is appropriate but wanted input of others.

For sake of discussion lets assume seller had no idea there was problem and buyer did not contribute to problem

Thoughts?
atwatervillagelawyer
oregon
818 posts
 
It is a real bummer when this happens (breaks soon after receiving it). I think you are lucky that it will be repaired, no charge.
If I were the seller, completely unaware of any problems, sold it. I would not accept a return.
 Simply because it worked perfectly when I sold it. It could've been tossed around when shipped, buyer may have screwed something up...
 It's too bad this happened, but, the seller isn't responsible from what you have stated.
nwres's avatar
nwres
223 posts
 
Wow. Life happens and not always the way we intend.
You bought a lemon. Way less of a problem than so many out there today are facing. And you have an out. You get to make lemonade out of those lemons, you have a valid warranty. Get it fixed and move on.
zerobias's avatar
zerobias
73 posts
 
Grasshopper, your answer(s) lie in Karl's Crazy Code, as amended.
johnto
1,012 posts
 
Have you asked the seller to approach the dealer he bought it from, since it's still under warranty maybe they would be willing to replace it and deal with the manufacturer.
More to discover