Purepower 2000+ and 3000+ actual availability???

I would be happy to answer your question about shipping. Just email me and I can tell you delivery schedules on specific orders.

We began manufacturing the PurePower+ product line in September after a 6 month beta program. As we discovered it is no mean feat to design a brand new product release, build a new production facility, set up a complex supply chain and make certain the product meets all your expectations. We think we have accomplished all of that, and our reliability experience is dramatically better than our past outsourced product. The one thing we have not yet accomplished is to build them fast enough to meet demand. Nevertheless we do not currently have long lead times on delivery and production is steady and steadily increasing.

PurePower+ models are being hand built in our Canadian plant and we have absolutely no plans to outsource our production to Taiwan in order to speed production. We learned that lesson the hard way.

Purepower, It still seems that you have not worked the bugs out of the new units that you continue to sell.

PP if all these customers that get a hum when the new PP+ is used and none of use ever had these issues before with many other conditioners (and I myself spent weeks and weeks trying all sorts of grounding schemes to eliminate the hum) and none of us had any luck then I thinks it's safe to say there is something wrong with these units. You can spin this anyway you want but......

(Dealer disclaimer)

The hum issue is much more disconcerting than the shipping.

Neither are good signs, and they certainly don't inspire condfidence.

Purepower: Over the past 10-12 months, we've heard all the background on how challenging it's been, the fight with members of your old company after the fracture, how it's taken time to setup your production facilities, challenges with shipping, reset and further broken promises on shipping to users and dealers (mine included).

Your response above completely skips over all the substantive feedback and implicit questions from several people with different system configs who have all experienced the same thing, i.e. hum out of speakers and/or amplifiers, etc...when putting a new PP 2000+ or 3000+ unit into the system but we've not heard one thing from PP in response that states you are working on the issue (reported 4-5 months ago at a minimum) and have a path toward resolution.

I for one understand if you don't come right out and state specifics on a public forum but you could at least answer and update replies that are laying fallow in at least 2 cases I know personally, in your Inbox, for the last 3-4 months.

Quality of service in shipping, etc...matters not when what arrives is not usable in high-end audio systems and must be shipped back.

Please address the problems with the 2000+ and 3000+ so that customers who have been loyal in the past and continue to be hopeful you will get past what seem like part choice, design and/or build issues that are causing the hum problems and put out units that can be purchased which hold up to the same quality of build and sound criteria as the prior generation of 2000 and 3000 products. If you do not, I think it is obvious you will forever lose customers starting with this one.