PurePowerAPS Canada concern

I've had a new PurePower APS 2000+ unit for just over 5 months and recently the battery will not charge. After Damian of PurePowerAPS helped diagnose the problem they said they would do a call pick-up to send back to the factory in Canada for repair. Here is his reply...

Hi Steve,

If you get no voltage reading from the Regenerator unit's Power Pack connector when it is plugged in and the breaker is in the on postion, it will almost certainly be a charger issue or charger interconnect wire contact problem inside the Regenerator unit.

I can supply a prepaid UPS waybill for a return trip and have it checked, corrected, tested, and back out the door in 24 hours. When you receive it you can re-attach the Power Pack and it will fully re-charge the batteries over a 12 hour period.

Let me know if I should use the address information we have on file and when to schedule pickup. If you prefer we can also just send the prepaid waybill to your email and you can either arrange a pickup at your convenience or drop the package off at any UPS location.


So this was late October and ever since PP now does not return emails or phone calls. Very disappointed in how they treat customers and would made sure everyone knows before buying a PP unit. Maybe they are out of business but I had many emails back and forth until it was ready to be shipped back for repair.

If this situation changes I will post an update.

Vicks why would you buy from them based on this recent info? Buying wasnt a problem but if you have a problem with the unit then you will be sitting on a boat anchor.
11-13-2012 PurePower has been in touch and will be shipping my unit back to be fixed.
I would buy from them based on my own experience dealing with the company. I would never make a buying decision based on what is said in these forums.consider how many purepowers are in the field working without an issue.on this forum you only seem to hear of those with a problem.
Vick my point exactly. You hear of the many problems with PurePower but with other companies very rarely if at all. (If other companies have problems and I'm sure most have some QA problems, im assuming we don't hear from those b/c those companies take care of the issues). So why would I want to deal with PP and then IF I had a problem have the headaches others have had. Just doesn't make sense. I'm sure there are many satisfied PurePower owners around but enough have come forward that says to me "be concerned".
Update ~ my 2000+ has been repaired and is being shipped back now should have it early next week.
Thanks PP!