2. misc-audio
  3. 182160-166623

Qobuz hell

Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter
dinov's avatar
dinov
836 posts
 

First, why didn’t you like it? I’m trying to decide if I want to get into subscription streaming. Also, can’t you just cut off your credit card? I’m sorry that you’ve had a bad experience but those of us who are still deciding want to hear you’re story. 

lancelock
1,094 posts
 

Quboz with Roon works great. I’m not getting rid of it.

linnvolk
90 posts
 

I continue to use Qobuz exclusively.

The Qobuz UI is indeed BLEAK. Worse than useless, in my opinion.

However, I use Qobuz via Roon, so the UI is a non-issue, except in the car.  I stream through a Linn Akurate System Hub in my main home system and through a Bluesound Node 2i in my second system, and I am very happy with the SQ in both setups. 

I have not used other services, so I cannot speak to the Qobuz catalogue relative to other services.  With a few notable exceptions (ZZ Top Deguello and many Telarc offerings), however, most of what I want is there.  The Telarc omissions are indeed regrettable (but I wonder if the other services are any better in this respect), but I have most of the Telarc I want already ripped from CDs onto the HD in my Roon Nucleus.  

I am very happy with the Linn/Roon/Qobuz setup and not itching in the least to do something different.

grislybutter OP
3,031 posts
 

@bobbyloans

"This is a fairly lame forum topic "

and everyone else.

I am happy for everyone who enjoys qobuz.

For me, connection dropping is a show-stopper. Which happened all the time.

Now about customer service:

They did not honor my request to cancel it from 01/16 (the request that was supposed to happen when it said it did 2 weeks ago). They cancelled it now, so it would be live until 02/16, Except that I can no longer log in.

SO THEY CONTINUE TO CHARGE ME WHILE THEY DELETED MY ACCOUNT.

 

They are either incompetent or scumbags. Just one story, one view. It’s one of the worst customer services that I experienced. I also emailed them 24 hours ago at the support address, no response.

 

Since now I get all the errors on the web site in French, I assume (and I looked it up) they are located in France. It is also a window into communication and customer service outside the US. E.g. in my old country, there is pretty much 0 customer service, vendor is the king 

Post removed 
More to discover