"Thumbs Up" to Kora Customer Service

After hearing myriad horror stories with respect to customer service lately, I thought I'd share a good experience.

I bought a Kora Eclipse preamp a few months ago as a demo, under warranty. Stellar performance in my system - excellent tonality, great soundstage and imaging. Unfortunately, though, there was a problem with the headphone section. I contacted the dealer who, in turn, contacted Kora. I expected a thousand questions, such as, "what did you do to it?", and so on, a two week shipment back to France, two or three weeks service time to fix the problem, and another two week shipment back to me in California. I was preparing myself for upwards of six weeks without a preamp.

Jeff Starrs at Kora contacted me, apologized for the problem, and offered to send me a completely new unit (to which they have recently incorporated improvements), including power supply, in exchange for mine. Further, the new unit was sent to me without charge and WITHOUT having to send my unit back first (they will now make arrangements to have my unit picked up for return!). As such, there was NO downtime without a preamp in my system (other than headphone capabilities).

So, if you are deciding on a preamp or amp and Kora is making your final list of cuts, consider this testimonial regarding customer service from someone who has no vested interest other than a desire to give a “heads-up” to other audiophiles. In addition, if you are looking for a dealer, please consider Joe at JCAudio (jcaudio.com). Joe is a straight shooter and will provide to you the all-important support, should it become necessary.