Rating system insanity

I purchased a PS Audio P10 from a dealer who claimed he used it at one show and therefore rated it a 10. The unit is black, and he did post a couple of bad/fuzzy pictures. When the unit arrived it was clear that he had set something heavy on top of the unit that left 3 wide scratches/bands across the top of the unit, not to mention the unit was really dirty. When I called him to discuss the condition of the unit he told me he was not responsible for dusting and or wiping down the unit before he shipped it and denied there was anything wrong with the cosmetics of the unit. I asked how he would know since it was covered in dust? His reply---oh your mad cause I didn't wipe down the unit. The good news is that PS Audio sent me a new top which I can install. Guess this is more of a rant, but very disappointing that a dealer would take advantage and then NOT be willing to help in any way. What happened to taking some pride in the way you conduct a sale. I know that when I sell something I take a very close look at the unit to make sure it is graded correctly. I want the buyer to be thrilled when they recieve the item they paid for. I have owned a number of PS Audio products in the past and they will continue to get my business.
glad it turned out thanks to PS Audio. Situations like this are what negative feedback was created for . . .
The buyer is always taking a risk when buying used equipment. Fortunately, because this was a demo, the manufacturer stepped in to make things right. You should disclose the name of the dealer, so we can avoid similar unwanted transactions.
The dealer had the opportunity to earn a possible repeat customer. I guess the dealer already has too many customers that he doesn't need another.
Inexcusable. The dealer knew what he did and tried to turn the situation around by making the buyer feel like he was being too anal and dismiss the fact that the unit was damaged and dirty. Sounds like a real loser.

All the best,