REVERB, I WONDER HOW THAT WORKS ???


I have purchased four different items, over 2000.00 and can't seem to get anything shipped, can't seem to get any return e-mails.....Reverb also doesn't answer emails, I almost wonder if they are still operating, but the do take payments on items.............Has anyone had any experience with them  ???   Its a very nice website, but nobody is home.......... 
autospec
They are a wholly owned subsidiary of Etsy, inc. which is publicly traded and doing well. 
I bought a dBX 124 sold as tested.
Didn't work. Easier to get my 224's going.
They sent me a return label and full refund. 2020.
My biggest problem is no-body will answer emails ....I even emailed Reverb direct and they haven't answered.........I wish I could get away with that ?? Will