2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
stereo5's avatar
stereo5
6,471 posts
 
I would refund the money, MINUS shipping. The guy is being a prick, plain and simple. Once you get the amps back and verify they work, I would then give the buyer NEGATIVE feedback to let everyone know what a picky bastard he or she is.

He is really just looking for an excuse to get his money back. He is buying USED, so one should expect things like this.
chadnliz
3,736 posts
 
What if buyer is a liar just trying to get some unreasonable discount or has buyers remorse?
jsd52756's avatar
jsd52756
450 posts
 
Since this is the most anal hobby known to man I would be a bit bent if something didnt come with the manual. I always like to have the original boxes, manuals & if possible original purchase receipt or copy of the receipt. It makes me feel that the product was treated with the respect it deserves. Like others, try to buy the manuals. If they come in photo copied from the mfg, see if they will give you a letter that states this is what they originalally supplied. If thats what they were/are and the buyer still doesn't like it, then they're just being an ass. Good luck, John
nanotweeter
55 posts
 
Perhaps the buyer has an alterior motive in wanting the deal cancelled and is simply using the lack of manual as his out. If for some reason he was disappointed with the amps (sound, looks, smell, etc.), he may be trying to reverse the sale due to his buyer's remorse. Integrity is subjective, and with some, totally absent.

John
batch68
27 posts
 
I realize that the buyer is technically in the right here, as the item was advertised as coming w/ a manual, but come on -- how much of a manual do you even need for mono blocks? This isn't some complicated A/V receiver or all-in-one disk player, its a power amp for goodness sake. I'm sure the specs are available on the internet & there was probably no schematic in the manual to begin with, so what else is there? How to turn it on or something???

Batch
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