Selling dispute. Please comment.


I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
The buyer simply meant to include the manual.

It was a logical implication, of sorts, on his part.

His point of reference was the papers in the envelopes included in the boxes.

The reference of that's all that was included from the manufacturer should be enough, in hindsight, to quell the matter.

Going the lengths to make better 'copies' of a manual that may had never come with the amps is going beyond what would be considered accommodating,

This type of behavior, on the buyers part, can be observed in life. One time I had to have a broken windshield replaced on my car. I wanted an original to be used as it has green tinting in it to reduce heat but my adjuster refused. I pointed out that it is clearly stated in the car's description, which could be referenced online, but he demanded I produce the original dealers invoice that appears on the window, stating the equipment, features, and extras and that legally, he was under no obligation to use original factory parts unless I had that stupid window sticker.

It took three replacement windows before I got one that I could see out of, undistorted. The adjuster would have saved money had he just went out and got a proper window.

It works both ways and serves no one when being stubborn beyond what is reasonable.

All the best,
Nonoise
Jaxwired,

How about an update.....

Was the buyer satisfied with the manuals you sent him?
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It's been well over a week since this thread got started. Has there not been resolution by now?
Yeah, I'd like to hear an update as well. And a couple of more things, even tho I commented before:

I'm still 99.999% on the side of the seller, & think the buyer is a total d'bag. But after selling maybe a thousand items on fee-bay, & a few dozen on A'gon, I've become even more incredibly anal about checking the item over many times, measuring, taking pics of even the box & manual if it's camera or audio gear, etc. And a final check before I ship, b/c I live in fear of A-hole buyers like this one.

Doing the "final check" of the item, a very few times (over many years), I've found a tiny mistake, & e-mailed the buyer before shipping. If you can nip a mistake, no matter how small, "in the bud" so much the better.

But I still suspect this buyer is a very unhappy person, who has a pattern of this type of bullying, unreasonable behavior.....

Jax has positive feedback dated 9/3 on an amplifier, so hopefully it all worked out???