Shipping damage

How many of you have had to refuse an item, new or used, due to shipping damage or the shipping box being destroyed? Did you dealer make it right and how? Was your product damaged? I had a new amplifier on order from a dealer and had to refuse it yesterday because the outside box was shot to hell and roughed up beyond recognition. Would you "return to sender"?
Few years ago I had speakers delivered by truck "on the
pallet" showing dents in packaging. I could not refuse them
(not enough time) but discovered next day serious damage to one
of them. Shipping/receiving department at my work, where they
been delivered, told me that they came without a pallet. They put
them on the pallet first time when unloading truck to move them on
company floor. I took pictures of the speaker plus box and sent
them to dealer together with the info about pallets. Dealer ordered
new speaker for me. Shipping company supposed to come for
damaged one, but they never had.
Several years ago I ordered a new pair of floor standing speakers from a company out of New York (they are no longer in business). The speakers were shipped UPS and each speaker came in it's own individual packaged box. I accepted the speakers although one box looked like it was droped on the lower corner, and sure enough the bottom rear corner of the speaker was crushed. The company had UPS pick up the damaged speaker and replaced it with no problem with in three days.