Speakers Damaged via FedEx, A Neverending Love Story

So here we are, my Focal 1028's were on their journey to new a new home. Insurance was purchased, so not to worry, I thought. Speakers we're boxed up with original packing materials and extra precautions for corner bumps and extra packing bubbles added for the final touch. The speakers showed up, severely damaged, cracked and chipped as if given a lovely toss off a loading dock and drug into the warehouse. But I had insurance, so not to worry....

This is where the fun has begun. Buyer was very very accommodating and understanding so I made my way to show them how I will support them through filing a FedEx claim as I had insurance. Well, low and behold claim was denied and they asked for more documentation of the boxes being shipped. Documentation provided. I follow up a few days later and am told it takes a week to process. I follow up 7 days later, claim was never opened as documentation wasn't up to their needs. Resubmitted and waited another week. Here we are, almost a month later still waiting for FedEx to work through their bureaucratic red tape. Buyer has now grown tired and filed a claim through PayPal with a dispute with FedEx not me as a swller. Not sure how that will work out, but he's been very patient so I can't knock him. 

Any advice from speaker buyers or sellers who have dealt with this scenario with FedEx? I'm a patient one, but am trying not to fly off the handle at FedEx about this as I understand the pressures they are under at the moment, but this is becoming ridiculous. As bad as if sounds, a day later I got an offer for a local sale, but morally couldn't have canceled to the first seller. Ah, trying times.....