Stealth Audio Cables - Customer Service - Seeking Your Thoughts

I have a Stealth Audio Black Magic V.20 Ethernet Cable that is 3 meters long.   It is an absolutely fantastic sounding cable.  The cable is too long and I reached out to Stealth Audio to inquire about splitting the 3 meter cable into two 1.5 meter cables which would involve Stealth Audio providing 2 new connectors.   This is Stealth Cables' (exact quote) reply,

" The retail of one Black Magic V.20 3 meter is $2,400 USD.  The retail of one BlackMagic V.20 is $1,950 USD.  For two, the total would be $3,900 USD.  The difference is $1,500 USD.  This would be the price for a splitting and getting two new cables with fresh connectors."  

In my opinion, $1,500 for splitting the cable in half and providing 2 new connectors is ridiculous.  Not more than 15 minutes of labor would be involved.  I priced the exact Telegartner brand connectors and they cost from $20 to $27 each or $74.00 for 10.  

Your thoughts?





I agree with you 100%, that it would have been totally better to say they don't offer this type of service.  I'm also with you that I think If I had a cable company I would offer the service you requested at a nominal fee.  But then again I would never have thought there were people out there that may be gaming the system buying long cables on purpose, as this seems to be what Stealth is implying.  But their response is rude and totally not well thought out.  Sounds like it came from a disgruntled employee.

If I ran the company I would treat the customer with respect and go out of my way to help them out. I would charge time and materials… or do it inexpensively. Unless, I started receiving many requests for folks cutting them down I would do it. You want a company folks want to do business with. 

It is absolutely within their rights to respond as they have, but they are getting lots of negative good will for doing it. 

I’ve seen a lot of these kinds of answers from mfrs. What it amounts to is they don’t want to do it. The cables are probably (I don’t know positively) made by machines so having to have someone sit down and split one is a hassle to them when they can just sell you a new one off the shelf.
I agree it’s laziness and they don’t care. I’ve worked for a couple companies like this. Hated being connected to this kind of service.