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The Exogal saga continued....

As the owner of the Comet Plus/Ion combo, I have been a vocal critic of Exogal for fumbling the ball on the absence of applications needed to run them. They made the Comet without an illuminated window and reading it is difficult, and the remote, by their own admission, is inadequate. So the apps were indispensable, period. They have claimed for months that a new, improved remote "module" was in the making and about to be released immanently. I actually tried out a prototype they sent me and it wasn't very good. As time passed I tried to communicate with them via their website (on which they advertise a streamer line that they don't make!) and by phone, and was ignored.

So I chased down their sales manager here on Audiogon and he put me in touch with the CEO. The CEO admitted there was a problem and offered a range of excuses--a knee operation, a major internet hacking of their site, the pandemic, poor Chinese-sourced parts, an inability to get parts, etc. [In retrospect I am surprised that he didn't claim the same aliens who started the forest fires in California had attacked Minnesota] I said that I had the Ion packed up in a box as it was unusable and requested a remote for the Comet which he said was ready and would be shipped. He further stated that a new product line was in the making and that when it was released those who had the misfortune to purchase the Comet/Ion could trade those units in for "generous" credit toward the new line. Very well, I have spend thousands of dollars on this stuff so how long do I have to sit on it until I can change it out? There is no timetable for the new offerings--possibly by the end of the year, possibly not. Basically I got the old "trust me, I'm working on it" speech that they give everyone.

Two weeks went by--no remote. At that point I demanded a refund for the Comet and Ion which of course the CEO denied. He claimed he didn't send the remote because he assumed that I had packed both the Comet and Ion away until the unspecified time that he would so generously exchange them for his new products! He said he would send the remote immediately.

Yet another week has gone by--no remote. So I pass all this on to the court of public opinion. But it is ironic that the CEO of Exogal, in one of his own public postings right here on Exogal wrote: 
 "Too many audio companies announce a product, start selling it, and then frustrate the paying customer with BS excuses. Meanwhile, they've got your money." That sounds remarkably like the situation I find myself in. 
128x128rtorchia
rtorchia's avatar
rtorchia OP
138 posts
 
To all those who criticize ME please start this Exogal video at roughly 9:10: https://www.youtube.com/watch?v=MHvdme6wCAg&t=693s

You will see your Jeff in a Youtube Dagogo interview with Doug Schroeder discussing "user convenience" and saying the Comet window design was "intentionally crappy" and that "people got used to the notion" of using applications on phones and such devices to run the Comet. Yet in his bogus response to me above he said most people didn't download the app! What's the truth? This video can be found on the Exogal website in the news section. I don't see how people can defend Jeff given this mass of evidence that squarely places him on the wrong side. I'm not some obsessive nut--I just stand up for what is right. 
rtorchia's avatar
rtorchia OP
138 posts
 
http://www.exogal.com/images/Downloads/EXOGAL_SR71_User_Guide_04-14.pdf

Speaking of the remote, what is this? The Pulsar? It isn't what I have. Is this the new one that he refuses to send? It's on their website. 
exogal_ceo
20 posts
 
Tomorrow I'm gonna send you a regular Bluetooth remote, And a Pulsar, even though I already know you hate the Pulsar because of your Beta Test Feedback. That satisfies every commitment we've made to you. 
rtorchia's avatar
rtorchia OP
138 posts
 
Just send me what in your opinion and experience works best. If Doug approves of it that works for me fine. I guess then I discard the old, original remote. Thank you.

The remainder of our disagreement you will have to negotiate with my attorney. 


steveashe's avatar
Ag insider logo xs@2x
steveashe
113 posts
 
I get your point rtorchia.  What is it that you hope to achieve with a very public demonstration of your anger?  It's a stereo. 
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