The Music Room - Boulder Colorado

I'm glad to hear that your situation will be worked out.
It's always a frustrating experience when one doesn't have contact with someone within a company to iron out an issue.

I have purchased and sold a number of items my last purchase was a new PS Audio P 20 a few weeks ago.I had originally purchased a P15  and needed a larger unit.

This is one of the best companies I have worked with they are very knowledgeable and will make good suggestions even if what they recommend cost less than what you were looking to purchase.

They do NOT overstate the condition of used equipment they have plenty of photographs of each item and will let you know of any service history if available. 

The person I deal with is a guy buy the name of Nick Lucini one of the nicest and most honest people I have ever worked with. I am pretty knowledgable and he as stopped me from making a few very expensive mistakes. They also package the merchandise better than most companies to ensure you don't end up with a number of broken parts when it arrives at your end. 

I have sold five or six Audio Research products to TMR and each experience has been positive. Their offers have been very fair and honestly close to what I would get for them as a private seller without the hassle. Their turn around times have been very good and the payments have been prompt. I would happily buy from or sell to them. 

Sorry to hear you’re having this problem. But glad to hear TMR is making it right. 
In October I picked up a used Clearaudio Concept from them.  The agreement was I’d pay for the Concept’s full asking price, and after TMR received my trade in they’d credit back the value they proposed.  It did take them about 7 business days to evaluate the trade in gear and issue the credit.  

Hopefully in your situation they’re simply having an issue with bandwidth to get things done, doesn’t excuse the poor communication though.  

I also have had no response via email from them regarding a used Nakamichi DR-1 I bought a few weeks ago that has a problem that was not disclosed.  I sent emails to two different people including support.
This is disappointing since I was thinking I would buy more from them at some point.
Y'all take it EZ,Robert