The Music Room

Nobody and no company is perfect.
However, there are many here who have had very positive experiences with them.
The person who needs to look at your equipment could be out sick like many other people with all the viruses going around now.
I do agree that somebody should be able to tell you something, like your place in the queue or an estimated date when you should expect to hear something.
Maybe be a little patient and call back in a couple of days.
We have a saying at work, “don’t assume bad intent.”
Good luck.

When PS Audio offered the P15 power regenerator, I dealt with TMR to trade in my P10 and the transaction could not have been better.  I was able to give my details (including credit card number) over the phone, they sent me a Fedex or UPS label via email, and in a very reasonable amount of time the P15 arrived.

The Music Room address is published on their web site.  It is:
410 Jones Court, Erie, CO 80516.

I just sold my Interconnect cables using The Music Room and the transaction was excellent.  TMR suggested a consignment sale, a suggested selling price (I agreed) and sent me a FedEx mailing label so I could mail them the cables at their expense.  They took excellent pictures, completed an excellent product description and listed the cables for sale on their web site, Audiogon and eBay.   They answered product questions, handled offers for the cable and it was finally sold.  My payment was mailed to me today via check with the USPS.  

If a product does not sell, The Music Room reduces its price by 1% approximately every 2 weeks until it is sold.  Buyers can either buy it now or make an offer to purchase the product.  

Depending on the equipment, sometimes, they will make a cash offer.  I recommend The Music Room for buying audio equipment and also for consignment sales.  

Recently purchased a Sugden LA-4 Masterclass preamp which turned out to have a defective IR receiver, so no remote volume.

They sent a RA which paid for shipping, reported the found defect, informed me Sugden would need to supply from England.  Repaired and returned.  Clockwork response, repair and return.

Celtic ....Did they also say the unit was fully tested? I ask because I had nearly an identical scenario...with mine having supposedly been fully tested.

If so, you’re more patient and forgiving than me.

Fully tested should include the remote functionality too!