Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

Everyone,

Know I'm late to the game but wanted to throw in another good and spectacular word on Rob Gillum. I do not own a pair of Thiels yet, partially with my worry of loud enough reproduction on my tube amp, and making it a goal to get some eventually. One day. 

As such, I live in Lexington KY. A colleague who I work with has a boyfriend who lives in Connecticut and who's Thiel floorstandings were damaged by flooding. Got them serviced, well taken care of, and drivers back to new. From what I hear, everything is great as he was originally super upset and worried about them when damaged. 

I only wish I lived here in Lexington before the Thiel buyout. Even though don't have official engineering background, I do have some base knowledge and wished I would have gotten to learn more about these and construction first hand. 

Hello,

I have a question that if the soldering of the drivers or tweeters affects the sound quality or not. If I get my drivers back from service, I need to do the soldering by myself. Basically I could do the work, but maybe not good in shape or may get more amount of solder on the joint. Any experiences could be shared?

I did a similar job. Rob Gillum from Thiel said that it is ok to solder normally.
He even said not to use silver solder. Good luck

I friend with reliable ears told me the voicing on his Avalons changed when he replaced a tweeter. He used his audiophile-preferred leaded solder but the OEM solder was unleaded. Moral of the story is to stay consistent. Tom Thiel informed me that Thiel Audio used unleaded.

Thiel used to send a small coil of recommended silver solder when delivering drivers. I think I might still have a couple coils.