I'm all digital and almost exclusively streaming Tidal HiFi service. Recently I'm getting an error message that says "Playback has paused because you are playing on the Web". At times I'm using other devices but other times there is no concurrent activity hitting my Wifi network. This is an extremely frustrating situation as my music stops just when I'm beginning to enjoy. I wrote in to Tidal and only received a standard message about a high volume of support requests. I take that message to mean good luck you are on your own. I have a pretty good speed over my network and the computer connected to my Amp is using a wired connection which is reliable so I don't believe the problem is with my hardware or my network. Can anyone offer any help or advice?
Thanks. Would it produce this error if the app is open on my smart phone but not being used while I'm using the desktop version? I've never shared my account information with anyone. I'll try to remember to close the app on devices not being used to see if that helps.
If you were using the app on the smart phone and went straight to the desktop it may still thing the phone is primary so shut both down and then bring up the desktop alone.
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