Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
128x128dasign
@rsf507 +1

Thank you for your good words. I’m currently listening some music on my system and enjoying what I am listening to. I guess my grudge will be amortized over the next few years of musical enjoyment without any gear failure.
Ok guys, I presented my case and thank you for the discussions. I’m out and will not post any additional comments, since there is nothing new to discuss/debate. I have appreciated the majority of your comments. I just need to enjoy the music now!
$1,900 strikes me as very excessive. Full stop. 

I had an experience with Soundsmith several years back. They wanted $800 just to do “diagnostics” on my preamp that needed a repair, a fee which was not going to be applied to the repair itself if I went ahead with it, as is customary with many vendors. 

I already knew what the problem was: a soldered wire had come loose during my move from NYC to The Hudson Valley. I gave them that information, with the instructions that I simply wanted the wire resoldered. No matter: I still had to pay the $800 diagnostic fee. 

I went to the hardware store, bought a soldering iron, and did it myself. The unit worked fine afterwards.
I have uncommon gear, but the amps, the table are made in the northeast so when in need of repair, I can drive them to the people who actually built them, and the speakers were built in Oklahoma but there’s an authorized repair service in NJ. 
I've been pretty lucky, and not had to get much gear repaired, so I just wanted to get clear:

Are people taking the position that 14 hours to replace two chips (7 hours each!) and 140 bucks an hour sounds pretty standard for audio repair.

I just had an electrician in for 75 bucks an hour; that's a good rate for around here, but I don't think people are getting 140.

Sound like audio repair must be more like maintenance for nicer watches, which strikes me as extortionate, and a very good reason not to buy such watches.