UPS or should I Say Oooops

Yes, they will pay out if the unit is not in the original box. The damage has to be quite obvious though and packing would have had to have been MORE than up to their standards in the first place though. In other words, been there / done that..... Sean
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I have shipped via UPS with no box. UPS offers a packaging service. They wrap the piece in plastic, put it in a box, and blow in that expanding foam to lock the item in place. It is not expensive, I think no more than $15. It seems to me they would have a hard time denying your claim if they did the packing. Of course, you have access to a full service UPS center.

I meant, "of course, you have to have access". Hey Audiogon, How about a message editor?????

UPS pays all the time with or without 'manufacture' box. I purchase items on ebay on a regular basis. About 25% arrive damaged. This in spite of the fact I have shipper's put a "Electronic Equipment, Useless if Dropped" label on the box and I require the shipper to meed UPS standands. Generally, UPS takes anything, no questions asked. I have Fedex ground to be no better. UPS does pay the shipper the claim and I lose only my time. I'll check into the UPS packing service.

I am involved in a damage dispute with UPS right now. I sent a CD player in original packing plus double boxed and I added air cushion packing around the unit. I arrived with an internal part unattached and a chip out of the corner. UPS totally ignored me, I had to call them about 25 times over the course of 6 weeks before they would even acknowledge that they had my CD player. Finally after all that they inspected the package and called me a told me that it was not properly packed and that they were denying my claim. I had the package insured for retail value. I am going to file a lawasuit against them in small claims and see where this gets me. UPS are the worst company I have ever dealt with in regards to customer service. Has anyone else had to take UPS to court? What was the outcome?