UPS strikes again

One thing I forgot to mention (the most important)...... My family is together, and healthy for the holidays. Many may not be so lucky.......... I am very thankful

Peace everyone

Chris

I often ship (from work) via FedEx. when a Priortiy package is not received at the guaranteed delivery time (typically 10 am) a full refund is given upon request. While I agree in the grand scheme of current world events that this seems trivial, you were not given the service you paid for. Plain and simple. Otherwise, what are you paying extra for? Higher UPS profits? Hardly.

UPS, get real, treat your customers right and refund the $27!

Happy New Year to all (except UPS)
Paul

Chicago FIRE strikes again!
Trust me guys, I DRIVE RIGHT pass the Hodgekins
UPS in Southern Chicago, right off of I-294, and
It is a BIG place, and I didn`t hear about the fire till
Christmas Eve, so i don`t think that
ALL of the packages were destroyed.

As others have stated, "acts of God, civil insurrection, riots, strike, or war" are some of the standard disclaimers that will void a contract. Essentially, the situation is one in which the party cannot perform their legal obligation due to unforeseen circumstances over which they had no control. That being said, why don't you wait until your package is delivered, the weather and backlog situation has calmed down, and then call UPS and NICELY explain your situation. Somewhere up the corporate ladder, someone will probably help you out. But right now, UPS, and the airline industry are swamped trying to take care of the backlog nightmare, and the last thing they want to do is spend their limited resources dealing with people like you. Please don't take offense to that statement. You do have a legitimate complaint, but sometimes, timing and a pleasant demeanor are key to resolving a problem!

I found this on an Audio company's website:

We at ( company name) refuse to initiate any shipments with UPS for our business or privately.

It is our experience that UPS employees are brutal, careless and negligent in their handling of packages,
and they are apparently not held accountable for their actions. Drivers have been unhelpful and unwilling
to even document damage found at the time of delivery.

Claims procedure at UPS is aggravating and time consuming, with conflicting, little or no information or cooperation given, and never in a timely manner. Their inspectors and adjusters seek only to find ways of relieving UPS of responsibility for their bad service.

Our research on the Internet has revealed huge numbers of complaints about UPS, so our experience would
appear to ordinary, not extra-ordinary.

Therefore, if a customer insists on UPS as a shipper, the customer will be responsible for arranging pick-up,
insurance and type of service. We will take NO responsibility, except to assure the shipper during the almost inevitable Claim process (also the responsibility of the customer) that the unit was in good condition and packed well before shipping.