VAC and Kevin Hayes are totally unresponsive. What's up with that?

The VAC Rennaissance Signature is the best preamp I've owned, and I've had some really good ones over the years.

Because I like the preamp so much, I tried to contact Kevin Hayes at VAC and inquired about possible factory upgrades to the unit.

I sent the serial number, then he replied and asked for top-off photos, so he could determine which version I owned. I sent photos and then nothing...

Every 2-3 weeks, I sent a polite, follow-up emails and heard nothing. This has been going on since the first week of September...

At this point, even if anyone at VAC ever did reply, I might be reluctant to send   them my preamp for fear that they'd have it for months and months and months or that I'd never hear from them again.

Anyone else have problems with getting in touch with VAC?



As a reviewer who knows Kevin personally,  my characterization is that he and company are old school on communication tech, but rigorous on wanting to maintain quality in equipment and communication and customer satisfaction when established.  Kevin is among the highly trusted members of the industry in his relating to me in reviews over the years.  

There have been long gaps in  communication with many small manufacturers over the years.  Almost universally they have shown integrity ultimately.  

I do not know the  current operating conditions as it has been several years since the reviews. Even back then I had to sometimes try several times to have a conversation. If you can put up with some dead air space, it'll be ok.

I have the same problems with VAC : via fb. I asked a lot of questions :. I used 6550 tubes in the VAC. phi 300.1 after weeks ,he said : "it's not allowed to use this tubes instead of KT88.  Than I replaced the tubes for KT88: the problem is now solved. Try to go to a tube-amp professional. He helped me a lot. I'm from Belgium , and in Europe there are still a few distributors. Amazing amp.but if you have problems...

@mozartfan I think you'll be ok saying the "c" word. just look at this thread. still hasn't been shut down.

Several months ago, I reached out to VAC and found them to be very responsive. I spoke to Kevin regarding his phono upgrade for my newly acquired Master preamp, and I was still holding onto my Signature MkIIa SE preamp. He was very accommodating and informative as were his staff. Afterwards I exchanged several emails as well, so I guess I’ve been lucky.