I've been waiting for over 6 months for a set of xlr cables to be repaired. I was first informed it would be 6 days. Has anyone else encountered issues with repairs or new orders with verastarr? 

Thank you,



For too long now high end cables and the increased profit margin that this business model offers has appealed to a consortium of bad actors.
Luckily, there are a few good folk still in the business, but not many. Question becomes whether this vendor had scruples or not…I think we probably all know the answer!

“Please continue to hold,your call is important to us”………………🎶🎶

@rpfmusicman yup I wouldn’t hold my breath but anything is possible. He might send you a replacement. The tone of his response doesn’t show a lot of concern for your situation though.

 OP got a response not to worry, sorry for the inconvenience and that he will make it up to him in some way. Doesn’t seem that bad. Definitely enough to have some worry but let the company try to fix the problem. I’m sure you will see your cables again and this experience is a good reason to gauge whether you buy from them again or not.

also why was he asking about length of speaker cables? Was he thinking about sending you out a pair because of the long waiting period?