I've been waiting for over 6 months for a set of xlr cables to be repaired. I was first informed it would be 6 days. Has anyone else encountered issues with repairs or new orders with verastarr? 

Thank you,



@rpfmusicman yup I wouldn’t hold my breath but anything is possible. He might send you a replacement. The tone of his response doesn’t show a lot of concern for your situation though.

 OP got a response not to worry, sorry for the inconvenience and that he will make it up to him in some way. Doesn’t seem that bad. Definitely enough to have some worry but let the company try to fix the problem. I’m sure you will see your cables again and this experience is a good reason to gauge whether you buy from them again or not.

also why was he asking about length of speaker cables? Was he thinking about sending you out a pair because of the long waiting period?

I wanted/needed to know if his business was still producing cables. I mentioned I was in the market for a set of speaker cables. At this point, I will not invest in Verastarr. I’m closing the door on this. I appreciate the support from the community. Hopefully, this brings some awareness to others. Time to listen to some music!





If "closing the door" means letting him get away with this, I would reconsider.

Of course it is your prerogative, but I would do whatever I could (BBB, local Consumer Protection Agency, Internet, etc.) to get the cable back - repaired.  Or get a commensurate replacement.

He probably lost your cable.