Hey all,
Thought I would hop in and say hi on some points. It has been a bit crazy with the post holiday time and a lot of staff changes (adding additional staff and the training curve that comes with it.)
Regarding the Traveler arm there might be a miss communication somewhere because we do have and are ready to service all Traveler tables/arms. I will say there is a bit of a lag time since all the the Traveler parts are stored off site and my main Traveler tech needs to be cloned so I can get him over there. Regardless, its on my radar now so I'll grab my guy Jan and head over there to grab whatever he needs to service your arm. Now I'm not 100% familiar with all the details of our table and what has been going on and not sure what communication has already happened between my office and the floor. Again though, they have been extra crazy with the time of year and we will get everything wrapped up :)
In general, all VPI products are serviceable. Some of the much older tables might have alternative replacement parts from what it was originally made with but in the end I don't want to (knowingly) leave anyone hanging with their VPI.
It is true about first generation items and learning curve and we certainly learned a lot from the Classic Direct which was our first Direct Drive. Overall the HW-40 (and Classic Direct) are all serviceable long after the warranty. Although, the only Classic Direct can we had to replace was one that had a forklift go through the box during shipping :p
I don't know if we will be around in 130 years but we will certainly be around for another 40 and if my daughter (or other future children) take up the mantle they might keep it going for another 40 there after.
We are not perfect, and yes we have learned a lot as we have explored new aspects of technology and design but we will always do our best to the support the customer and all tables regardless of the price point.
Thought I would hop in and say hi on some points. It has been a bit crazy with the post holiday time and a lot of staff changes (adding additional staff and the training curve that comes with it.)
Regarding the Traveler arm there might be a miss communication somewhere because we do have and are ready to service all Traveler tables/arms. I will say there is a bit of a lag time since all the the Traveler parts are stored off site and my main Traveler tech needs to be cloned so I can get him over there. Regardless, its on my radar now so I'll grab my guy Jan and head over there to grab whatever he needs to service your arm. Now I'm not 100% familiar with all the details of our table and what has been going on and not sure what communication has already happened between my office and the floor. Again though, they have been extra crazy with the time of year and we will get everything wrapped up :)
In general, all VPI products are serviceable. Some of the much older tables might have alternative replacement parts from what it was originally made with but in the end I don't want to (knowingly) leave anyone hanging with their VPI.
It is true about first generation items and learning curve and we certainly learned a lot from the Classic Direct which was our first Direct Drive. Overall the HW-40 (and Classic Direct) are all serviceable long after the warranty. Although, the only Classic Direct can we had to replace was one that had a forklift go through the box during shipping :p
I don't know if we will be around in 130 years but we will certainly be around for another 40 and if my daughter (or other future children) take up the mantle they might keep it going for another 40 there after.
We are not perfect, and yes we have learned a lot as we have explored new aspects of technology and design but we will always do our best to the support the customer and all tables regardless of the price point.