VPI Customer Service

I have had great experience with VPI customer service. The only thing I do not like is that they only take calls on certain days and certain time on those days. But I waited in line and they were great. I spoke to Mike several times and he is very helpful. I had problens with noise coming from the Classic turntable arm, they sent me a shielded TT cable at a reduced cost, that did not solve the issue, they Mike said send in the TT arm. I did, it came back a few weeks later, and no more noise and no other issues.
VPI customer service alone is worth the price of their products.

I'd like to add my kudos to VPI for their great customer service. I have an older Scoutmaster with the old style arm clamp. It kept me from being able to use the outer ring clamp due to the tonearm not clearing the tone arm clamp before contacting the ring. Emailed Mike, and he sent me an upgraded tone arm clamp no charge. If I decided to upgrade my table it'll be another VPI.

Steve

Has anyone heard if VPI is no longer including the periphery ring on the Classic 3? All references on their website say it's included as well as all recent reviews linked to on their website, but mine came today with no ring and no reference of a ring in the manual. I'm waiting til Monday to get the full story from VPI. I hope their customer service is as good as advertised.

Stewart,
First of all, congratulations on your Classic 3. It will provide you with much satisfaction and enjoyment for years to come.

Now, to the best of my knowledge, VPI does not sell direct so I'm a bit unclear what you mean by saying your Classic "came" today. VPI sells their products through a network of dealers so your question should be directed at the dealer you got your Classic from before we talk about VPI customer service.

Stewart,
I have a Classic 3, this is what I recall. Mine was packed with both the ring and the center weight.
Some suggestions:
1. There are 2 boxes, one for the platter, ring, weight, etc. and the other for the Turntable.
2. If I remember correctly the serial numbers on the boxes should match. Check that they match, maybe you got a Classic 1 platter box with a Classic 3 turntable box accidentally.
3. If they match, check the packing material, does it have all the indentations for the ring and weight? Maybe it was a packing error. Did you get the Classic 3 center weight? or the Classic 1 (black) screw down clamp? with rubber spindle washer?