VPI Customer Service

There is no VPI dealer in my state so I bought it from the nearest VPI dealer in an adjoining state who set it up with a Lyra Kleos and shipped it to me. I have asked the dealer and he is checking. Not really a customer svc. matter as of yet, I just want to know if anyone was aware of a change re: VPI including the ring with the C3.

just checked boxes. serial number on big box, no serial on platter box. the clamp is the hrx clamp but it was packed in the big box with the misc items on top. there is no room in the packing of the small box where any other item could have fit. I upgraded from a c1 and this platter seems a lot more "chromed" than my old one, maybe they all are that way now....anyway, my dealer is asking Monday, I'm sure it's just that I got a C1 platter with a C3 table....

VPI has absolutely top notch customer service...as does Ayre and Vandersteen. I bought these brands because of their customer service and the performance of their products. I have been very happy with both of these criteria from these companies.

The platter bearing clearance on the Classic 3 is 0.0005". I also had the Classic 1, but I don't know the specifications for the bearing clearance on the Classic 1. I believe the Classic 3 has a tighter clearance and I had the impression the bearing and platter were a matched set, hence the serial number on the boxes. For example when you re-lube your classic 3, if you add too much lube, the clearances are so tight the platter will float on the lube, instead of the bearing, because the lube doesn't have room to squeeze out from the sides. You might want to ask that question to ensure you are getting the spec value clearance for the Classic 3. As far as the platter ring, there should definitely be a cutout in the packaging material for that ring if you received the Classic 3 packing material.
BTW, I am very happy with my decision to upgrade from the Classic 1 to the Classic 3.

mystery solved. dealer ordered c1 at same time and ups split the shipments and delivered the platter box for c1 with the table box for c3 and the other two arrived next day after mine was shipped out. he's sending me my ring
in the platter/ring box and i'm sending empty non ring box back empty.

according to an email from VPI today, the platters/tolerances etc are identical across the classic line, there is absolutely no difference from c1 to c3 and
they are not matched pairs.....