VPI Scout or GEM Dandy PolyTable

In all my years and 3 different VPI turntables, I never, ever had customer support problems with them.  They always answered the phone and made arrangements for me.  When I broke my cuing lever, Matt sent me a new one no charge, even though the turntable was 10 years old and was bought used.  To me, that is excellent customer service.

Rotarius, as the owner of several vintage turntables including a Technics SP-10MKIII, I tend to agree. But the Shinola is a well made 50lb turntable with a built in phono stage even though I prefer direct drive.

Re: VPI customer service, I have no personal experience.
Just a recent Audiogon thread where it was being debated.
Believe it was asserted that problems must go through the dealer.
Do have experience with PolyTable however. George is happy to take your call personally, and has a wealth of information which he is happy to share.

Have a Phoenix Engineering Roadrunner Tachometer attached. Plus a Phoenix Eagle PSU. With the stock PSU my PolyTable runs dead on. But speed will vary with wall current variability, same as with any AC synchronous motor. Of course, even with the quartz controlled Eagle PSU speed can still vary with warm up etc. Without the Roadrunner tach connected to the Eagle, speed increases about 0.02 RPM when the system gets warmed up. That is the beauty of the Roadrunner/Eagle combo. When connected, speed is adjusted every revolution if necessary. So sure, get a Quartz PSU with a speed control. Ron Sutherland designed the optional PSU that goes with the PolyTable. So I’m sure it is top notch.