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What Do You Think Of This?

I sold a Magnum Dynalab MD100 tuner here on Saturday.  I used it daily for almost 3 years and right up to the day I shipped it to its new owner.  There was never a problem with it, it always worked perfectly.  The gentleman received the tuner yesterday and complained to me that the tuner is broken.  He said that when the tuner is off, the meters still work.  I pointed out to him that it is the way the tuner is designed.  I have had 3 different Magnum Dynalab tuners and all 3 have been that way.  He also said the signal strength meter moves wildly and that he is getting a loud hiss.  I explained to him that it sounds like poor reception.

He wants his money back and I told him I would cheerfully refund him the money via PayPal once I receive the tuner back.  I stated I would refund him the 400.00 that he paid.  He then complained he wanted his return shipping back because I sent him a "broken" tuner and that I stated in my ad that it worked flawlessly (which it did).   I sent him another email which he has yet to respond to that I will cover his return shipping, and that as soon as I get the tuner back I will refund him the 400.00 plus the return shipping.

I am quite annoyed because He lowballed me down to 400 as I was asking 475.00 and this tuner went for 1970.00 new.  I also ate the PayPal fees plus had to purchase a shipping carton as well.  I am positive the tuner is fine and that he just has poor reception.  People here need to realize that we who are selling are not a store, this isn't try and return if you don't like or if the problem is bad reception.

At any rate, I am just going to refund him everything as I have flawless feedback and that means more to me than the money.  Whats your take on this?

128x128stereo5
goheelz's avatar
goheelz
297 posts
 
Guessing that your customer didn’t have much in the way of positive Audiogon feedback, right? I’d recommend doing the refund so long as the item is returned in the same condition as when you sent it. Presumably, it’ll be in great shape and you can just sell it to another buyer.

Your complaints about the low sale price that YOU accepted, however, are not fair. Since you listed the product at a minimum price, you were not forced to accept any bid that you felt to be a "lowball" offer. Same goes for your complaints about packaging/shipping and PayPal fees. Hold out for a higher price if you think the item is worth it.
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stereo5's avatar
stereo5 OP
6,388 posts
 
Forgot to mention, I also threw in a 6 foot Pangea 14SE Mark II power cord which I never even told the customer about.  I threw it in as a bonus as I was too lazy to post another Audiogon ad.
tomic601's avatar
tomic601
12,911 posts
 
Stereo5

i feel for ya as I listen to The Royal Scam.. and read of your struggles...

i view your inputs about the sum total of the deal as frustration not complaints....I agree reputation is more important than money - I would take it back but buyer must prove it does not work first. 

Just spent $500 on my MR-85 .... and still disappointed my ancient Tube MX-110 outperforms it !!!!
wish I was in the market for yours...

stereo5's avatar
stereo5 OP
6,388 posts
 
I own an MR85 in one system and an MR88 in my main system which replaced the  Magnum Dynalab MD100.  Nothing like owning an Mac.
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