Where are Moerch arms sold?

In the end we got rid of it and we upgraded to a triplanar the moerch was a fabulous sounding tonearm the problem was I couldn't get technical support or service at any point it was really a disaster forget about any parts if you buying a brand new in a box and having it put on it'll be great for a long time but at some point down the road everything needs service everything breaks everything needs a part everything has something happened to it everything needs to be serviced I've never had a problem like this with any of my watches my car's any of my exotic items I would never own a product from this company again I just that's my own experience good luck to everybody out there I'm just one guy you're going to find a lot of people that love this tonearm and I'll tell you different but this is just my experience

Perhaps I should not butt in, because I have never owned a Moerch tonearm, although I admire them from afar, but is it not the case that Sorasound are dealers for Moerch?  Since Mehran (owner of Sorasound) has an excellent reputation for follow-up service, I would have thought he could help you, even if perhaps you did not purchase your Moerch from Sorasound.  Can you comment? Thanks.

Lots of talk about problems but few details.  I had a DP-6 for several years and was very pleased with it.  I never ran into any problems but if I had I would have contacted the dealer from whom I bought it.  That's one of the advantages in dealing with a bricks and mortar dealer.

 

sadly the uk distributor from 2002 when I bought it sold up.

I thought would Sora sound directly for over a year pawsitively polite and sweet and genuinely friendly the bottom line is my arm didn't get fixed I had a very small problem the clip holding the tone on sale and I need another clip no matter what I said or did I could not get a part from anybody eventually I was told I would have to mail the arm 200 when he came to the United States and went to California months later at a certain point they agreed to sell me the clip for $300 however putting it into another story I would have to pay a hundred euros just to talk to him to explain how to put the clip in but even after I was willing to do that I couldn't get it fixed the problem really is basic I couldn't get a part to ensure proper operation I mean I'm not I'm not angry with anybody but I was forced to buy a completely new on because I just couldn't get this thing fixed it's a small company it's one guy who makes it if you want any kind of service on it if you got to go through hurdles to mail it to this guy in another country you got to take your whole system apart there's no service is no support it was our total Horror Show I initially contacted George Merril who built my table who I believe used to be a dealer he tried to help me get this thing fixed but was unable this is not uncommon I can't tell you how many manufacturers will sell you a digital transport only to find out some of his way there are no parts for it very common situation and hi-fi not angry about it I just couldn't get it fixed I just couldn't get it fixed I called I spoke to people who distributed them told me that he didn't have the clip somewhere around $500 overhauling the arm which I didn't want to go I was forced to buy a different one and I just gave up on it if you buy any legitimate product to triplanar service department to somebody that deal with you I can't tell you what a horrible horrible experience I had with this product