Maybe a little late to the party. I hate to bash in general and especially w/ the low number of posts, but thought I'd also share that I had a poor experience with who I believe is the owner of Hi-Fi Heaven. I dealt with 3 different people, 2 of which were great and provided friendly customer service and last not so much. I also must agree that they were very generous on the trade in value that I received on a pair of speakers, amp and a sub. To spare you all the details I received my 2170 with the volume issue out of the box. I played very nice and patient IMO. Finally, after feeling like I was being taken advantage of, I called and used my adult voice to get things moving. I don't remember all the dates and don't want it to appear worst than it was, but it was well over a month (6 weeks if I remember correctly) from the time that I notified the store of the issue to having a properly working 2170 back in house. So, I do believe those of you that have had less than ideal dealings w the above mentioned person and also am glad to hear that others had positive interactions.
