Why are brick and mortar HiFi dealers so bad?

I have rarely found a reasonably decent HiFi dealer and I live in the New York metro area where there are probably more per capita than anywhere else.  I've been to a lot of shops and I'm tired of the smug attitudes, the lousy customer service, weird return policies, etc.  Friends state that the owners are jaded because people come in and listen to a bunch of gear and then go buy it elsewhere or pre-owned on web sites like Audiogon.  If that is the case, figure out a better sales strategy or shutter your store.  I've moved onto Music Direct and Audio Advisor and Upscale Audio.  Buy it and try it on your own system in your own listening room with a money-back guarantee.  If you know a decent HiFi retailer, please pass it along.
yes, Bert at Seattle HiFi for sure, he and Gorgon who sells gear for him BOTH have good ears and are excellent to deal with on many levels.

not sure if Connon at Tune is still engaged, I hope so as he is tech savvy in the ways of NAIM and also has a good ear and sensibility about him. He got my Unitiserve to backup when the factory support team failed for years !!!!!
Excel in Newport Beach is on my visit list, for sure. I only hear good things....
A lot of audiophiles on Long Island know that Sound  Insight has its main store in Huntington, New York and has a dedicated high-end showroom located in Massapequa New York where we feature our reference system from Pass Labs, Lampizator, GT Audio Works speakers, Synergistic Research, Triode Wire Labs, etc.-  Please contact Steve to arrange an audition. (516) 695-1798.
Please visit our Facebook page and feel free to like us.
I live in Atlanta where there are a good selection of Audio stores- HiFi Buys, Evolution, Georgia Home Theater, Magnolia. Liquid in Charlotte knows how to put good sound together as well.
I am near Winston-Salem, NC.  Ember Audio has just reopened and Chris is super knowledgeable and easy to deal with.  No pressure sales.  I was recently looking for an integrated.  He setup a shootout and the Naim Supernait 3 sounded best to my ears.  He let me take it home for a week on a handshake.  It was a little more than I wanted to spend and his Naim rep found me an unused Supernait 2 for a good price and I purchased that and a Bluesound Node 2i at a great price. 

Definitely worth the drive around the Triad area and maybe from Asheville if you are looking for something specific.