Why are brick and mortar HiFi dealers so bad?


I have rarely found a reasonably decent HiFi dealer and I live in the New York metro area where there are probably more per capita than anywhere else.  I've been to a lot of shops and I'm tired of the smug attitudes, the lousy customer service, weird return policies, etc.  Friends state that the owners are jaded because people come in and listen to a bunch of gear and then go buy it elsewhere or pre-owned on web sites like Audiogon.  If that is the case, figure out a better sales strategy or shutter your store.  I've moved onto Music Direct and Audio Advisor and Upscale Audio.  Buy it and try it on your own system in your own listening room with a money-back guarantee.  If you know a decent HiFi retailer, please pass it along.
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If you go into an audio "salon" ready to complain about "outrageous prices" and suspicious of being "ripped off", they're not going to show you a lot of love. I used to actually buy equipment I liked from a store once I had enough money to make it happen, while my brother used to go into the same store to argue over what they had and how much they could lower the price to what he wanted. I drank the Kool-Aid- it's true. But I got to audition a lot of gear over the years so I could make educated choices. Another friend I had told me I was crazy to buy "wires that looked like garden hoses", but HIS system just played music which sounded "clean enough", but also utterly lifeless. I was diplomatic about his remarks but went on doing what made ME happy. The store wants to see if you will buy something they have- otherwise you can look around all you want as long as you don't take up their time with demo's and asking a lot of off-topic questions. They can be pretty snobby- it's true.
That is until you show that you're motivated. And the service after the sale is usually pretty good. 

I agree with nquery.  I go back a long ways in the Seattle area and have seen a number of stores come and go.  I have visited most in the Puget Sound area.  I'm rooting for Olsen's Hi-Fi.  They really like music, offer some great deals and continue to bring in interesting equipment.  They just need a larger space and I hope the support continues so they can expand. 
I guess that post struck a chord.  I've never gotten so many replies from a post.  I'd heard good things about Audio Connections.  I will take a trip out there one of these days as Seattle and some other recommendations are a bit far from Long Island.  
We at East End Hi-Fi are located in Long Island, and have an incredibly good attitude towards customers.  We offer the best customer service in the industry. We also have a money back return policy on any new equipment purchased.

Checkout our feedback here, as well as on Google.

Chris