Maybe they assume that the end user will probably use a universal remote and the included remote needent be of high quality. But I must add that I have had a number of McIntosh pre-pros/pre-amps and the remotes we of a standard quality. My last peice MX135 came with a McIntosh backlit remote and a Harmony as well. So I assume that they have changed that? Too bad. And yes the ARC remotes are light duty at best, I agree.