Wonderful visit and 5-star customer service at Audio Doctor in Jersey City, NJ!


For those interested in auditioning the new Paradigm Persona series, as well as other high-end brands, with the benefit of highly personalized attention and 5-star customer service, I would like to recommend a visit to Audio Doctor in Jersey City, New Jersey- they have some of the largest showroom space in the NY/NJ area, and such great customer service, period!

Audio Doctor is currently the only dealer in the NY/NJ area allowed to demo in-store/sell the Paradigm Persona speaker series, so I trekked there yesterday to audition the Paradigm Persona 3F and flagship 9H stereo speakers, which both proved stupefying and extremely impressive for their price points in as far as clarity, detail, and sound stage are concerned.

The owner, Dave, is such a wonderful guy. He gave me a personalized tour of his well-built home theater room (100+ inch projector set up with KEF speaker system, excellent room treatments, very comfortable seating, etc.), and also a tour of other five-figure speaker brands on display.

Crucially, for the Paradigm demos, Dave allowed me to bring my own interconnects and speaker cables, and also to use identical separates to what I have at my place so I could ascertain for sure what the Paradigms would sound like in my home setting. I was also pleased to see many low-budget speaker/separates set ups for those on a tight budget- all on display.

Last but not least, Dave and his wife prepared a wonderful dinner for me while I was speaker-auditioning- the tastiest Mexican Tacos I have ever had! I spent a total of 4 hours at the store, and Dave even gave me a lift back to the PATH train station (I live in NYC)... so without a doubt, I would rate the customer service at this place as the best I have ever seen in my years of visiting audio stores on both coasts.

So for the NY/NJ area audiophile crowd, Audio Doctor merits an in-person visit and comes HIGHLY RECOMMENDED!!!
ph2
For what it's worth...I've sent private messages to Dave several times. He has taken his time to provide advice on ways to improve my system without changing my main components. Its not all about sales to me.
Kalali
It boggles my mind that some so called members attack instead of encourage folks who share their experience with the few still remaining brick and mortar places to actually touch and feel the audio gear before putting down our money.  What do you have to gain by insulting someone who does share their experience? If you don't believe it, just shut up and ignore the post. There're plenty of other subjects to read....
+1

@audiotroy Your posts are very informative and not aware of T&A until your post.   Thanks!
Well said Kalali. There are those members that are so negative no matter what the topic. I read this forum daily for information and ideas but I'm turned off by these individuals who turn these forums into a venting platform. Take it from one who is retired, life is too short so chill out.

I have no issue with a dealer trying to promote a product or themselves on this forum. What's the big deal? You have the option to read it or not. For some it may be the opportunity to connect with a particular product and the dealer. I remember my brother and I spending many Saturdays in the early 70s visiting store after store in Manhattan. Back then we had the opportunity to compare many brands before deciding which system to buy. BTW- We both choose KEF speakers.

Today there isn't that luxury so promoting products and making potential buyers aware of the existence of these dealers is great for our hobby. 
I must confess that its a big turn off to me when one b&m store puts down another one regardless of the reason. If I owned one of these stores, which I wish if I could, I would go out of my way to even promote other stores, particularly if they carried the brands that I don't. It's the key to the survival of an ever shrinking group. Just saying.
Kalali, you are right. The issue however, can be that too many store owners do not have the latitude or attitude to make adjustments to their stores.

One famous NY store has a 2.5 rating on Google, to me that says a lot about the reality of what the store is doing. 

Sometimes if you constructively make a comment even a negative one it can help if the owner wants to improve their store and their customers experiences.

A certain annoying poster makes me raise points to shut down his arguments, none of us store owners, salespeople. customers are perfect what we should all be striving for is too make our clients happy if you are a store owner, and shopping honrably if you are a customer and try to patronize the stores that help you.

Dave owner
Audio Doctor NJ