XLO responsiveness

Sonic: No doubt about that. They shouldn't bother posting an e-mail address and say someone will respond within 48 hours. I'm all about accountability and credibility. XLO should be, too.

I have been following this thread for quite some time now and didn't bother to post one here.

This just shows how important customer service is to secure more sales. No matter how good the product is, there are always competitors around. XLO should remove that email address, or maybe this is a rare isolated case.

Not isolated. I emailed inquiring about the capacitance of the Ultra 6 cable---no response--of course I could have called, but it does not excuse ignoring emails.