Tidal free trial subscription


Hello,
I subscribed for a 30 day free trial for Tidal and opted for 6 month payment plan for $101.94. The website clearly says, '30 day free trial' under that plan. I subscribed on May 7th and cancelled on May 29th. My credit card has been charged $101.94. I have not seen any refund and so, I sent an email inquiry. Guess what?  Sergio from Support says, there is no refund because I signed up for the 6 month plan. My main reason for cancellation was lack of many of the albums of many artists I like (unlike Spotify where I could get most of them).
The "refund policy" details are even more interesting. If you dispute the charges with credit card company and they are able to prove their case, they will charge your credit card for the expense and what not beyond the subscription charge. Never heard such policy, not sure it is legal anyway.
Has anyone had experience like this?
Be careful if you intend to deal with Tidal!
By the way, there is very minor difference between Tidal and Spotify when the latter is set up for "Extreme" streaming. This set up needs to be manually done, it is not standard or "Normal" streaming.

giri
I concur with your assessment of Tidal's library, as well as their sound quality compared to Spotify. (Though I am sure others will disagree).
I think you should contact your CC company and explain the situation. I don't think you should be charged if you cancel within the 30 day trial and if you have the receipts, then I think you will be in the clear.
You could always go on the Tidal forum and see if others have experience the same situation.
B
Strange as every tune or album I or a visitor have ever wanted to hear I have played in Tidal. Plus its sounds so much better than Spotify. I have been asked to find some pretty obscure stuff and always came up with it in Tidal.

I am a big fan of Tidal, but can understand it is possible another will not experience it the same way. You should get your money back for sure.