The Bluesound customer service has always been helpful to me when I had communication problems. The email is support@bluesound.com and the phone is 1-855-531-4666 M-F 8am to 7pm ET. The guy who helped me is Jon. If you have problems with connecting devices, software issues, connecting to a local network or NAS he can help. They can even connect to your network remotely.
Good luck,
Good luck,