I had a very good experience with MD last year when I inquired about fixing my MD102. We spent about a week trying to figure out the cause of the problem via email.
I live in Goleta, CA near the ocean and surrounded by mountains. I was using the MD ST-2 antenna indoors/outdoors and my MD 102 reception was not very good. Not as good as when I was in the Bay Area, CA.
We decided to send my unit in for a tune up and then I got the bright idea of upgrading. The person I contacted and worked with was
Jim Richards
I think he is a VP at MD.
BTW - I have 4 tuners and the MD108T is the best one but I also have an Accuphase T-101 modified by someone who seems like a tuner savant from Los Angeles. That tuner at $1200 is almost as good as the MD108T. It has better reception and is slightly drier than the tube based MD108T,
The Accuphase modder is this guy. Though I do not see a tuner listed at the moment
ACCUPHASE C-200 Preamp! (Elegant Sound)! | Solid state | Audiogon