Quandary


I’m really happy with my system. However when a technician, who is also a salesman, came to my house for a stereo repair he complimented my set but said it would sound a lot better if I switched out my Benchmark AHB2 amp (which I think is great) for a Pass 30 wpc class AB amp. He offered to let me hear that amp in my system so that I could decide for myself (at a fee of $300.) The only problem is he doesn’t  have the 30 watt amp in stock but would have to demo the Pass sound with 60 watt monoblocks. He assured  me that with my very efficient GoldenEar Triton 1 speakers the 30 watt amp will almost have the the same quality.

Do you think I can honestly judge how the smaller amp will actually sound? Or should I cancel the demonstration (and save$300?)

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In all fairness, it is almost a 100lb. amp that they’ll have to cart over, install, and return back to the store. But $300 is a little absurd! BTW, it’s not the salesman, but his boss, the owner, who determined that fee.

This sort of thing is situational.  If you have been a good customer and they have reason to expect that you would make a purchase if you like it, this would seem like a too high charge.  If the fee were refundable if you make the purchase that is another story.  It might take two people to deliver and set up the amp and they would have to give you a reasonable amount of time to audition.  Their cost might actually be close to this charge.  You might negotiate a lower charge and explain that the lower charge means both you and the store have some skin in the game.

The demo cost is $300 and not of the amplifier being proposed for your speakers. This when you were not considering a change in amplifier until a salesman suggested it. Not worth it in my opinion. 

If you were interested in trying a Pass amplifier with your speakers I would ask for a demo of an XA-25.  One could bring one home and place into their system on their own,