25 year warranty – thoughts invited

Hello Swampwalker – I agree. Did BMW (in the UK at least) show the way here? Odd then that so few upscale audio makers are not of a similar opinion. As an aside, years back when I was more affluent I owned a used BMW 850CSi. V-12. I took a chance because the previous owner had taken out the BMW transferable warranty. I had the car 18 months and depreciation was only 12% from what I paid. The next owner bought from me, at this highish price because I transferred the warranty to him. Great car incidentally – but needs 2 parking spaces ‘cos of the vast doors.

Hmm. Curiously un-positive responses so far. The warranty being offered cost the end-user nothing. How bad is that? Mind you, as apparently LFD gear never goes wrong plus the fact that other than laser mechanism, they keep parts for every model they have ever made must surely in these cynical and sceptical times be a positive? One perspective on the responses so far might be that unreliability is to be expected and that a less than positive response by makers just isn’t worth a candle?

Now then, my 25 year old Longines wrist watch went back to the makers who quite clearly in my case didn’t give a damn about service nor repeat business as they had no parts for this ‘old’ analog watch and to build the tiny bit would cost at least $1,200! The message was clear – customer loyalty; who needs it? So I bought a Skagen.

Moreover, surely it makes sense to have a warranty transferable to each subsequent owner in the 25-year period? This must reduce financial depreciation or if you prefer, boost resale values? Am I missing something here?

Incidentally, Jmcgrogan2 I agree that a warranty of any type is no substitute for an unpalatable sound. I wasn’t making that point because as far as I can tell, LFD owners worldwide, if fora are to be believed, are rather content with the sound. Meanwhile ebay appearances of used LFD gear must mean something.

I applaud gear makers who would invest and put forth the confidence in their product with a longer warranty. Yes, the sound must be there of course. Products with a strong warranty I feel are probably made a little stronger too boot. Longer warranties take the sting out of higher priced goods. For myself, warranties are something I consider in a purchase.

When I bought my JBL L-65 (Jubal ) speakers in the late 70s, JBL at that time had a lifetime warranty. They changed it few years later to 5 years. Luckily for me, I kept the documentation I received with the speakers.

I needed to have them repaired and the repair facility tried to tell me that they were no longer "in warranty". I replied, "Au contraire, mon frere, *my* speakers will never go out of warranty..." And then I showed them the documents - they (grudgingly) fixed the speakers under warranty...

-RW- Keep yer documents!!

"Hmm. Curiously un-positive responses so far."

I've seen many times where well respected audio brands fix problems that were defective long after the warranty has expired. In each case, though, the problem was clearly a defect and not something the user did. It does make sense. No company wants to see people having problems with their gear.