Hum is not inherent in tubes even if there is no shielding, any more than in transistor circuits.
However, there are compromises that can occur in a design wherein a slight amount of hum at full volume might show up. I would contact the manufacturer and see if they think it might be normal.
However, there are compromises that can occur in a design wherein a slight amount of hum at full volume might show up. I would contact the manufacturer and see if they think it might be normal.