Actual Lead Time on Tekton Speakers

Lapsus or Freudian slip?  Not sure which...

I placed an order for a 2-10 subwoofer on April 28th. Im fully aware of the pandemic (Im an RN and have been taking care of COVID patients the entire time) and am very understanding of circumstances outside of their control, but one thing I have little tolerance of is rude customer service.

 I called up directly this morning after work, as I decided to cancel my order a few weeks ago and go in another direction.  (They havent responded to my emails since July.) Anyway, Eric answers the phone, and I explain that I was calling in to cancel since Id not heard back in nearly a month, and the first thing he does is call me a liar lol. Doesnt ask my name, doesnt bother to ask any details, just straight to the accusation. He then asks what im canceling, and he says I need to call back in 2hr when Tammy is in. 
This was very odd, to say the least, hence my internet search to see if anyone else had been treated in this manner....and here we are! Ironically, a buddy of mine just spent nearly $50k on a theater build. Hes been holding onto 15+ y.o Paradigm studio v3 speakers, and finally ready to upgrade the whole Atmos configuration. Ive been encouraging him to keep Tekton on the short list, but if Tekton is this unprofessional over a subwoofer cancelation...

I have yet to even get confirmation of the refund, but Ill be happy to report back once its completed. 

@ajzepp,


I had a similar problem when I wanted to return a pair of Pendragons in 2012. Eric was so rude to me, told me if there was even one fingerprint on the returned speakers, I wouldn’t receive my full refund. When I reminded him that one speaker had arrived damaged and that I made him aware of it a week earlier, he seemed to “forget” our conversation. He just said make sure they look brand new before I shipped them out. I could tell by his tone he was very angry.

In all my years of buying high end, I never had an experience like that before. A week After the speakers were returned and the receiving department signed for them, I called to ask when the refund would be forthcoming. Eric very angrily told me they had to be fully checked out before a refund was issued. I made sure to tell him not to get fingerprints on the speakers. Another week went by and still no refund so I called again and 2 days later, my PayPal was credited. This is what happens when you buy from a company with limited employees and on a shoestring budget.

If it's worth... i didn't had better experiences with bigger companies like Dynaudio and their resellers. I bought a pair of disgusting contour 60 which i wanted immediately to return (in europe you can return watever you want within two weeks if the purchase has taken place via internet), but Dynaudio refused. 

Stereo5: Yikes...that is just way over the top. Glad its not just me! 
*UPDATE*
So even though Eric seems to have a bit of a rep for his attitude, I felt Tammy was respectful and helpful. Even though my color preference was still not available, she did have one in black ready to ship. She offered me that instead of a refund if I wanted it, so I accepted. So, hopefully the story has a positive outcome and the sub fits my needs.