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Advice on how to get FedEx to pay up on damage

HELP! I recently shipped a subwoofer via FeEx ground. I put it in a heavy box with a lot of packing around it including about 6 inches of padding on the top because the speaker and grill are on the top. I marked the box all around with bright red arrows labeled "this side up" since it was very heavy and turning it over could damage it. Guess what. The grill and speaker were damaged and FeEx is claiming it was not properly packed. I figure they turned it over. Does anyone have any advice on how to proceed with this? I have spent hundreds of dollars shipping via FedEx recently and this is the first problem I have had. This is complicated by the fact that the speaker is now 2000 miles from where I am. Any thoughts?
herman
perfectimage
406 posts
 
These shipping companies are bastards. I think that they deny all claims intially with hopes in you not pushing the issues. They make extra money for insuarnce and then not cover you. I would ask how to appeal the claim. If you dont get anywhere that way I would call and sudmit a complaint with the Better Business Buruea and the Attorney Generals office in the the State that it was shipped and the State it was received. Information will have their phone numbers. The Attorney Generals office will also tell you your legal rights and will help you in deciding whether or not to go to court over it and may even help in the process. Dont give into these rip off artists.

I watched my ups guy drop a five thousand dollar amplifier off the back of his truck because he thought it was too heavy to carry and actually had the nerve to yell at me about what was in it. Luckily it was fine but the box was not damaged from it. Just because the box is ok doesnt mean they werent rough with it.
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marsh
43 posts
 
You get what you pay for!!!!!!!!
rockvirgo
587 posts
 
Dear Jab: Try to get out more. You'll find several interesting and varied individuals here in America and elsewhere.
jcaudio's avatar
jcaudio
237 posts
 
I had a similar experience as Neils. They claimed it wasn't their fault since the box didn't have apparent damage. The package had taken such a hard hit that the screws popped out of the chassis. I ended up having so many problems with them that I went to the Fed-Ex web site and called the corporate number instead of customer service. I then asked for the name and number of the president of Fed-Ex Ground. I was only able to connect to his secretary. She was horrified at the 3 months it had taken and the B.S. and had someone out the next day from an independent inspection service. I still only got 2/3 of my claim paid but it was better than nothing. My advice is to use Fed-Ex Express instead of ground. I was even advised so by Fed-Ex. Also go to the top. You can also get the big mucks phone numbers from the investor relations dept. on the web or a perspectus.
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